Delivery to Poland and Germany

The prices shown on the product pages include delivery to Poland and Germany. Standard delivery to either country is free of charge.

Order preparation takes 4 working days, followed by 3 working days in transit. The total delivery time is therefore 7 working days. Working days are Monday to Friday, excluding public holidays.

Returns and return shipping costs

You may withdraw without giving a reason within 14 days of receiving the goods (the last item or part for split deliveries). Send a clear statement to info@koma-shop.eu or the business address; your order number will help us process it. Sending the statement before the deadline is sufficient. Return the goods within a further 14 days of notifying us, unless we have agreed to collect them. Returns address: KOMA Marek Kołodziejczyk, Sidzina 670, 34-236 Sidzina, Poland.

For withdrawal from a purchase of goods that match the order, for example because the buyer selected the wrong colour or size or changed their mind, the buyer bears the direct return shipping costs. This also applies to returning goods for an agreed exchange for these reasons. Giving a reason for withdrawal is not required.

Return transport arranged by KOMA costs PLN 19 per parcel sent from Poland and EUR 19 per parcel sent from any other country served by the shop. The total is the number of parcels multiplied by the applicable rate. We confirm the parcel count and total before booking the transport. You may also return the goods using your own carrier at your expense; in that case we do not add a KOMA transport charge. There is no additional restocking or return handling fee.

These charges do not apply to a justified complaint concerning a defect, transport damage, delivery of the wrong product or other non-conformity for which the seller is responsible. KOMA arranges and pays for the necessary transport in such cases.

To arrange transport, email info@koma-shop.eu. Prior approval from the seller and original packaging are not conditions of a valid withdrawal. Please protect the furniture adequately and include accessories. The new cost rules apply to orders placed after this information was provided before purchase; any free-return entitlement promised under an earlier contract remains valid.

Exchanges and refunds

We also accept product exchanges. Please contact info@koma-shop.eu to arrange an exchange.

We issue refunds within 2 days of receiving the returned goods. We do not charge an additional return handling fee.

Damage during transport

Where possible, please check the parcel and the condition of the furniture in the presence of the courier. If you notice transport damage, ask the courier to record it in a damage report and email info@koma-shop.eu with details of the situation.

The absence of a courier damage report does not remove your statutory rights.